VCSA – vCenter Server Appliance 6.5 – backup – troubleshooting

Troubleshooting part

you may experience an error if any of vCenter service is not running as you can see below.

VMware vSphere vCenter server appliance VCSA 6.5 backup

  • Login to vCenter via SSH
login as: root

VMware vCenter Server Appliance

Type: vCenter Server with an external Platform Services Controller

root@VCENTER's password:

Connected to service

    * List APIs: "help api list"
    * List Plugins: "help pi list"
    * Launch BASH: "shell"

  • enable BASH shell
Command> shell

Shell access is granted to root

root@VCENTER [ ~ ]#


  • List status of vCenter services
service-control –-status



 applmgmt lwsmd vmafdd vmware-cm vmware-content-library vmware-eam vmware-perfcharts 
vmware-rhttpproxy vmware-sca vmware-sps vmware-vapi-endpoint vmware-vmon 
vmware-vpostgres vmware-vpxd vmware-vpxd-svcs vmware-vsan-health vmware-vsm 
vsphere-client vsphere-ui


 vmcam vmonapi vmware-imagebuilder vmware-mbcs vmware-netdumper vmware-rbd-watchdog 
vmware-statsmonitor vmware-updatemgr vmware-vcha


So in my case 3 services were not running “statsmonitor”, “vmonapi”, “updatemgr”.

VMware vSphere vCenter server appliance VCSA 6.5 backup

To start each server use command “service-control –start  SERVICE_NAME”


service-control --start vmonapi


Perform start operation. vmon_profile=None, svc_names=['vmonapi'], include_coreossvcs=False, include_leafossvcs=False
2017-01-13T10:38:31.932Z   Service vmonapi state STOPPED
Successfully started service vmonapi


  • starting (VMware Appliance Monitoring Service)
service-control --start vmware-statsmonitor


Perform start operation. vmon_profile=None, svc_names=['vmware-statsmonitor'], include_coreossvcs=False, include_leafossvcs=False
2017-01-13T10:39:02.820Z   Service statsmonitor state STOPPED
Successfully started service statsmonitor


  • starting (VMware Update Manager)
service-control --start vmware-updatemgr


Perform start operation. vmon_profile=None, svc_names=['vmware-updatemgr'], include_coreossvcs=False, include_leafossvcs=False
2017-01-13T10:40:44.606Z   Service updatemgr state STOPPED
Successfully started service updatemgr


To get list of all services (works from shell and from API Command line)

service-control --list-services


imagebuilder (VMware Image Builder Manager)
cm (VMware Component Manager)
vpxd (VMware vCenter Server)
sps (VMware vSphere Profile-Driven Storage Service)
applmgmt (VMware Appliance Management Service)
statsmonitor (VMware Appliance Monitoring Service)
rhttpproxy (VMware HTTP Reverse Proxy)
vapi-endpoint (VMware vAPI Endpoint)
lwsmd (Likewise Service Manager)
vmafdd (VMware Authentication Framework)
vsm (VMware vService Manager)
vmonapi (VMware Service Lifecycle Manager API)
perfcharts (VMware Performance Charts)
updatemgr (VMware Update Manager)
vmware-vmon (VMware Service Lifecycle Manager)
vsan-health (VMware VSAN Health Service)
vsphere-client (VMware vSphere Web Client)
vmware-vpostgres (VMware Postgres)
eam (VMware ESX Agent Manager)
vmcam (VMware vSphere Authentication Proxy)
mbcs (VMware Message Bus Configuration Service)
vcha (VMware vCenter High Availability)
vsphere-ui (VMware vSphere Client)
content-library (VMware Content Library Service)
sca (VMware Service Control Agent)
netdumper (VMware vSphere ESXi Dump Collector)
vpxd-svcs (VMware vCenter-Services)
rbd (VMware vSphere Auto Deploy Waiter)


more info in official VMware KB 2147152: